Frequently Asked Questions
Everything you need to know about your Olfactoryfactoryllc experience.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return authorization.
Are your fragrance products authentic?
Yes, Olfactoryfactoryllc guarantees that all products are 100% authentic and sourced directly from authorized distributors or the original manufacturers.
Do you ship internationally?
Currently, we only ship to addresses within the United States. We are working on expanding our logistics to support international shipping in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How should I store my products to maintain quality?
To preserve the integrity of your fragrances, store them in a cool, dry place away from direct sunlight and extreme temperature fluctuations.